These terms explain how we handle billing disputes, refunds within our 20-minute grace period, and when refunds are not available. By booking or entering Paradise Spa & Sauna, you agree to the policies below.
1) Disputes & Chargebacks
Guests agree not to file chargebacks, claims, or disputes with their card issuer for online or in-facility purchases without first contacting us to resolve the matter.
Please bring any billing concerns to the front desk during your visit, or email us promptly afterward so we can investigate and assist.
This policy does not waive any rights provided by applicable law.
2) 20-Minute Grace Period (Day Pass Refunds)
If the facility feels too crowded or you are dissatisfied, you may request a refund within 20 minutes of check-in at the front desk. Staff will verify eligibility before you exit.
Within 20 minutes of check-in
Use of amenities*
Refund (Day Pass / Entrance)
Yes
No amenities used
100% refund of entrance price
Yes
Any amenities used
60% refund of entrance price
No (after 20 minutes)
Any
No refund due to crowding or general dissatisfaction (see Section 3)
*“Amenities” include saunas, hot/cold baths, steam rooms, showers, relaxation lounges, towel service, and similar facilities.
Refunds are processed to the original payment method where possible.
Refunds under this section apply to the entrance price (Day Pass). Spa services and retail items follow their respective policies.
3) No-Refund Situations
No refunds, discounts, or rain checks will be issued for any of the following:
The facility being busy, loud, or crowded
Specific rooms or equipment not meeting a guest’s personal expectations
Temporary downtime for cleaning, maintenance, or safety
4) Changes to Policies, Prices & Amenities
Rules and regulations may change with or without notice.
Prices, amenity availability, and treatment offerings may also change with or without notice.
5) Conduct (PDA)
Excessive public displays of affection (PDA) are prohibited.
Please maintain a calm, respectful environment for all guests.
6) Notes & Related Policies
By entering Paradise Spa & Sauna, you agree to follow all posted rules and policies.
We’re here to help. If you have concerns about charges or need assistance with a refund request, please speak with our front desk before leaving the facility.
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Paradise Duo — Couple Day Pass + Side-by-Side Massage (60 min) Share the reset. What’s Included Spa Admission for 2 (Day Pass): Access to saunas, hot & cold baths, and quiet lounges. Couple’s Massage (60 min): Side-by-side in a private room. Choose Swedish (soothing)...
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